In September 2021, the BMJ has published the article "To improve quality, leverage design " by Crowe B, Gaulton JS, Minor N, et al comparing QI methodologies to design thinking and suggesting the integration of both approaches to make improvement more human centered. and thus, bringing the best of both worlds. For a long time in my career, I had…
The only reason I'm writing this post is that everyone else had something to say or write about COVID, so I didn't want to miss the crowd!Those of us who worked in QI know how difficult it is to convince others about the need to improve a service or a process in a hospital (even if backed up by data),…
During the recent IHI Middle East Forum in Doha, Dr. Don Berwick, Co-founder,President Emeritus and Senior Fellow of the Institute of Healthcare Improvement, demonstrated to us the famous Red Bead Game, used by Dr.W. Edward Deming in his famous seminars in the late 90's to teach how management should support workers to identify system problems and errors (the red beads),…