Those who have worked in quality improvement and problem solving know that there is a lot in common between different improvement or problem solving methods (considering that a problem is any gap in performance according to Toyota experts), and that they more or less follow the same reasoning process, starting by understanding the problem, coming up with ideas and implementing…
Despite all the frequent talk about how important is communication in healthcare, there are still gaps that can be easily and simply prevented. All the hospitals I visited as a patient or as a companion, even those considered as top-notch in terms of quality and technology, show signs of communication gaps between healthcare professionals themselves, or between them and other…
Not the typical title or image for a continuous improvement blog, but I believe courage is at the core of it. Courage is a quality that any keen continuous improvement professional should posses, or at least learn and grow with time.Courage is to name things as they are without sugar coating, calling a problem a problem, admitting that oneself, the…